Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Leadr (“Leadr”, “we”, “us”), the WhatsApp Business CRM available at https://goshark.space (the “Service”). By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

Leadr provides a multi-tenant, shared WhatsApp inbox with contact management, drag-and-drop pipelines, message templates, broadcast campaigns, and a visual automation builder. Messages are sent and received through the WhatsApp Business Cloud API using a WhatsApp Business Account that you connect.

2. Accounts

• You must provide accurate information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account and workspace.
• The first user to create a workspace is its “owner” and is responsible for managing team members and their roles.
• You must be at least 16 years old to use the Service.

3. Acceptable use

When using the Service you agree that you will:

• Comply with the WhatsApp Business Messaging Policy, the Meta Platform Terms and Developer Policies, and all applicable laws (including marketing, consumer-protection, and data-protection laws).
• Message only people who have opted in to hear from you, provide a clear way to opt out, and promptly honor opt-out requests.
• Not send spam, bulk unsolicited messages, or content that is unlawful, deceptive, harassing, hateful, or infringing.
• Not attempt to disrupt or gain unauthorized access to the Service, or use it to build a competing product.

We may suspend or limit accounts that we reasonably believe violate this section or put the Service, other users, or the WhatsApp platform at risk.

4. Your data and content

As between you and Leadr, you own the contacts, messages, and other content in your workspace (“Customer Data”). You grant Leadr a non-exclusive license to host, process, and transmit Customer Data solely to provide and support the Service. You are responsible for having a lawful basis to contact the people you message and for the content you send. Our handling of personal data is described in the Privacy Policy.

5. WhatsApp / Meta

You connect and remain responsible for your own WhatsApp Business Account. Your use of WhatsApp is additionally governed by Meta’s and WhatsApp’s terms. Meta may independently rate-limit, restrict, or ban a phone number, change its quality rating, reject a message template, or modify the API. Leadr is not responsible for Meta’s decisions or for interruptions caused by the WhatsApp platform.

6. Fees and trials

Paid plans and any free trial are described at sign-up or on our pricing page. Fees are billed in advance and are non-refundable except where required by law. You are responsible for applicable taxes. WhatsApp conversation charges, if any, are billed to you directly by Meta and are not included in Leadr fees. We may change pricing on prospective notice.

7. Third-party services

The Service integrates with third parties (including Meta and our hosting providers). Your use of those services is subject to their terms, and we are not responsible for them.

8. Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice where practicable.

9. Suspension and termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for a material breach of these Terms, non-payment, or where required by law or by Meta. On termination, your right to use the Service ends and we will delete Customer Data in accordance with the Privacy Policy.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

11. Limitation of liability

To the fullest extent permitted by law, Leadr will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the amounts you paid to Leadr in the 12 months before the event giving rise to the claim (or USD 100 if you are on a free plan).

12. Indemnification

You will indemnify and hold Leadr harmless from claims arising out of your Customer Data, your messages, or your violation of these Terms or applicable law.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email, and take effect on the date stated in the notice. Continued use after that date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of [your country / state], without regard to conflict-of-laws rules. The courts located there will have exclusive jurisdiction, subject to any mandatory consumer-protection rights in your place of residence.

15. Contact

Questions about these Terms: support@goshark.space.